Inequality and inclusion in online public services: digital government policies and digital divides in Brazil and the Netherlands
Publication details Author(s): Almeida, Cecília Barreto de.Informations: “Inequality and inclusion in online public services: digital government policies and digital divides in Brazil and the Netherlands”, Groningen and São Paulo: University of Groningen and University of São Paulo (PhD Thesis), 2026.Publication type: Doctoral dissertationYear: 2026 Description: PhD thesis examining how digital government affects inclusion in Brazil […]
People are not satisfied: Why governments need to refocus their practice in the Digital Age
Media details Media: User Needs FirstAuthor(s): Jessica StraetemansYear: 2025 Description: This blog post reports on a panel discussion at the User Needs First International Conference 2025, which explored how governments can become more human-centred in the digital age. The discussion brought together experts from academia and public administration to examine the barriers that bureaucracy, organisational […]